Privacy Policy, Terms and FAQs
This page brings together the key information you need to use WorkPal responsibly and confidently. If you need help beyond what is listed here, reach us directly on WhatsApp.
The short version
Privacy
We collect the information needed to create accounts, match services, and keep the platform working well.
Terms
Use WorkPal lawfully, keep your profile accurate, and respect other users while on the platform.
Payments
Payment agreements are made between clients and artisans unless a separate WorkPal process says otherwise.
Support
For account help, disputes, or data requests, contact us on WhatsApp using the link below.
How we collect and use information
Information we collect
We may collect your name, phone number, email address, location, profile details, service listings, messages, and any content you choose to share on the platform.
How we use it
We use your information to create accounts, connect clients with artisans, send notifications, improve the service, and help keep WorkPal secure.
Sharing and access
We do not sell personal data. We may share limited information with service providers that help us run the platform, or when required by law.
Your choices
You can request access, correction, or deletion of your account information by contacting support. If you delete your account, we will handle your data according to our internal retention rules and legal duties.
Rules for using WorkPal
1. Account responsibilities
You are responsible for the accuracy of your profile, the security of your account, and any activity that occurs under your login.
2. Acceptable use
Do not use WorkPal for fraud, harassment, impersonation, spam, illegal activity, or content that violates other users' rights.
3. Payments and disputes
Unless a specific WorkPal feature says otherwise, clients and artisans agree on pricing, schedules, and payment terms directly. We are not responsible for off-platform payment disputes.
4. Content and moderation
You keep ownership of your content, but you give WorkPal permission to display and process it as needed to operate the platform. We may remove content or suspend accounts that violate these rules.
5. Service changes
We may update features, pricing, or policies from time to time. Continued use of WorkPal means you accept the updated terms once they are posted.
Common questions
How does WorkPal work? v
Clients can search for artisans, post jobs, or contact professionals directly. Artisans can build a profile, showcase their work, and respond to requests that match their skills.
Is my personal information shared publicly? v
Only the details you choose to include in your public profile are shown to other users. Sensitive account information is used to operate the platform and is not shown publicly.
Do you handle payments between clients and artisans? v
In most cases, WorkPal connects the two parties and payment terms are agreed directly between them. If we introduce an in-app payment flow later, we will explain it clearly inside the product.
How do I delete my account? v
Contact support on WhatsApp and request account deletion. We may ask you to confirm ownership before removing the account and related data.
What should I do if I have a dispute? v
Try to resolve the issue directly with the other party first. If you still need help, contact support with the details and we will review the situation where appropriate.
How can I contact WorkPal? v
The fastest option is WhatsApp at 09138567705. You can also call the number directly from the contact buttons on this page.
Reach out and we will help.
For account support, policy questions, or anything not covered here, contact our team and we will point you in the right direction.